RETURNS & EXCHANGES POLICY

RETURNS

LUMINARY will happily accept returns in the unlikely event of a product default. The request by a customer to return a defective product must be within 14 days of date of purchase and must be returned in original packaging and we will send you a replacement product of the same item.  

  • No cancellations on your order.
  • No refunds

EXCHANGES 

Not happy with the fit?

If your LUMINARY order doesn't fit you as desired, contact us and we will happily exchange it for another size. The request by a customer to exchange a product must be within 14 days of date of purchase. The shipping costs will be at the customer's expense.

Exchange Form

Fill out the form to apply for an exchange

Please include your order number in the message.

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